Firefly allows a customer to start co-browsing right from their phone or tablet device. Our co-browsing software works on any device with a browser.
Firefly is completely download free both for the customer and the rep. That means you can start a co-browsing session instantly without waiting for a complicated installation process.
Many supposedly “installation-free” co-browsing services require Java. That means if one of your customer doesn’t have Java, or their Java version is outdated you’ll have to spend precious minutes on the phone helping them to get it installed. You’ll never run into this with Firefly.
With Firefly a rep only sees what’s on the customer's web page itself. Not their browser and not their computer. This not only makes us a more comfortable co-browsing option for the customer, it’s what allows us to run effortlessly with zero downloads.
|No downloads required|
|No Java required|
See the browser, |
not the computer by default
|Interact with a web page, not an image|