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WhitelabelEnterpriseBasic
$99
Per Rep Per Month
$50
Per Rep Per Month
$25
Per Rep Per Month
Instant Cobrowsing

Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly cobrowsing works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support.

Instant Cobrowsing

Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support.

Instant Cobrowsing

Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly cobrowsing works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support.

Broad Cross-Browser Support

Firefly works in IE8+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind.

Broad Cross-Browser Support

Firefly works in IE8+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind.

Broad Cross-Browser Support

Firefly works in IE8+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind.

Advanced Analytics

Firefly keeps track of every cobrowsing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch cobrowsing requests get made in realtime.

Advanced Analytics

Firefly keeps track of every cobrowsing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch cobrowsing requests get made in realtime.

Advanced Analytics

Firefly keeps track of every screensharing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch screenshare requests get made in realtime.

Stealth Mode Activation

Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the cobrowsing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls.

Stealth Mode Activation

Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the cobrowsing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls.

Stealth Mode Activation

Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the screensharing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls.

Custom Themes

Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme.

Custom Themes

Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme.

Custom Themes

Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme.

Rep Control

Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer.

Rep Control

Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer.

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Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer.

Field Masking

Field masking allows you to specify sensitive fields on your pages so that information entered into those fields never leaves the customer's browser, never hits our server, and never gets seen by the rep.

Field Masking

Field masking allows you to specify sensitive fields on your pages so that information entered into those fields never leaves the customer's browser, never hits our server, and never gets seen by the rep.

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Field masking allows you to specify sensitive fields on your pages so that information entered into those fields never leaves the customer's browser, never hits our server, and never gets seen by the rep.

Whitelabeling

Whitelabeling allows you to hide the Firefly logo from your cobrowsing experience so that the widget is consistent with your branding.

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Whitelabeling allows you to hide the Firefly logo from your cobrowsing experience so that the widget is consistent with your branding.

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Whitelabeling allows you to hide the Firefly logo from your screensharing experience so that the widget is consistent with your branding.

Don't want to put in your credit card yet? Try out our Free Plan and get 5 cobrowsing sessions for free.

FAQs

How many customer rep accounts can I have?

You can have as many as you'd like.

What kind of analytics do you offer?

Right now we allow you to see how many cobrowsing sessions you do per day over time. We'll be adding more analytics in the near future.

What is Stealth Mode?

With our Basic Plan, we'll display a button to start cobrowsing at all times on your site. On our premium plans, Stealth Mode allows you to hide the button and only cobrowse when customers press a keyboard shortcut.

Learn more about Stealth Mode here.

What are themes?

Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme.

What is whitelabeling?

Whitelabeling allows you to hide the Firefly logo from your cobrowsing experience so that the widget is consistent with your branding.

What is field masking?

Field masking allows you to specify sensitive fields on your pages so that information entered into those field never leaves the customer's browser, never hits our server, and never gets seen by the rep.

What does a 30-day free trial mean?

It means we won't charge you at all for 30 days.

Really you won't charge me at all for 30 days?

Nope, not a cent. We guarantee it.

Do I have to sign a contract?

Nope. You'll have to agree to our Terms of Service but we don't require you to make any long term commitment.

How do I get support?

Email us any time at team@usefirefly.com. Or give us a call at (213) 784-0273. We'll be happy to help you with any issue you're experiencing.