| Max | Ultimate | Professional | Basic |
|---|---|---|---|
| $120 Per Month | $60 Per Month | $30 Per Month | $15 Per Month |
Instant Cobrowsing Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly cobrowsing works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support. | Instant Cobrowsing Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support. | Instant Cobrowsing Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly cobrowsing works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support. | Instant Cobrowsing Other screensharing solutions require your customers to download and install their software, which is frustrating, difficult, and time consuming. Firefly cobrowsing works in the browser using only JavaScript. This means no downloads and no installations for your customers, just instant customer support. |
| 5 Customer Rep Accounts Up to 5 customer reps can use Firefly at one time. Need more? Send us an email. | 5 Customer Rep Accounts Up to 5 customer reps can use Firefly at one time. Need more? Send us an email. | 5 Customer Rep Accounts Up to 5 customer reps can use Firefly at one time. Need more? Send us an email. | 5 Customer Rep Accounts Up to 5 customer reps can use Firefly at one time. Need more? Send us an email. |
| Broad Cross-Browser Support Firefly works in IE9+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind. | Broad Cross-Browser Support Firefly works in IE9+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind. | Broad Cross-Browser Support Firefly works in IE9+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind. | Broad Cross-Browser Support Firefly works in IE9+, Chrome, Safari, Firefox and even Safari for iPad. We built Firefly from the ground up with crossbrowser compatibility in mind. |
| Advanced Analytics Firefly keeps track of every cobrowsing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch cobrowsing requests get made in realtime. | Advanced Analytics Firefly keeps track of every cobrowsing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch cobrowsing requests get made in realtime. | Advanced Analytics Firefly keeps track of every screensharing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch screenshare requests get made in realtime. | - Firefly keeps track of every cobrowsing session you do with your customers. This lets you get a high level overview of how much time you spend on the phone with your customers over time. You can even watch cobrowsing requests get made in realtime. |
| Stealth Mode Activation Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the cobrowsing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls. | Stealth Mode Activation Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the cobrowsing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls. | Stealth Mode Activation Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the screensharing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls. | - Stealth Mode allows your customers to activate Firefly with only keyboard shortcuts. When Stealth Mode is activated, our button does not show up on your page and the customer has to start the cobrowsing session by pressing Ctrl + Enter. If you have a small support team, this makes sure you can still use Firefly without getting overloaded with inbound calls. |
| Custom Themes Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme. | Custom Themes Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme. | Custom Themes Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme. | - Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme. |
| Rep Control Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer. | Rep Control Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer. | - Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer. | - Rep Control allows you to drive your customer's browser including clicking links, filling out forms, and more! Use your customer's browser as if you were sitting at their computer. |
| Whitelabeling Whitelabeling allows you to hide the Firefly logo from your cobrowsing experience so that the widget is consistent with your branding. | - Whitelabeling allows you to hide the Firefly logo from your cobrowsing experience so that the widget is consistent with your branding. | - Whitelabeling allows you to hide the Firefly logo from your screensharing experience so that the widget is consistent with your branding. | - Whitelabeling allows you to hide the Firefly logo from your screensharing experience so that the widget is consistent with your branding. |
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You can have up to 5 reps using any plan.
Right now we allow you to see how many cobrowsing sessions you do per day over time. We'll be adding more analytics in the near future.
With our Basic Plan, we'll display a button to start cobrowsing at all times on your site. On our premium plans, Stealth Mode allows you to hide the button and only
cobrowse when customers press a keyboard shortcut.
Learn more about Stealth Mode
here.
Themes allow you to customize the look of the Firefly widget so that it matches your site's color scheme.
Whitelabeling allows you to hide the Firefly logo from your cobrowsing experience so that the widget is consistent with your branding.
Send us an email at team@usefirefly.com and we'll be happy to help you find a plan that fits your needs.
It means we won't charge you at all for 30 days.
Nope, not a cent. We guarantee it.
5 reps total. If you need more than that give us a call or send us an email.
Nope. You'll have to agree to our Terms of Service but we don't require you to make any long term commitment.
Email us any time at team@usefirefly.com. Or give us a call at (213) 784-0273. We'll be happy to help you with any issue you're experiencing.
