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Frequently Asked Questions

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What is screensharing?

Screensharing allows remote viewing one computer by another one. Typically, screensharing software is downloaded onto a both computers in order to initiate a session. Many screensharing services allow the ability to control the host computer. The fact that screensharing allows one person to see and control someone else's entire computer presents privacy issues that we try to solve.

What is co-browsing?

Co-browsing is what Firefly does. With co-browsing, a presenter only shares the specific webpage that they are on - not their entire computer. Our implementation also requires no downloads for the presenter or the viewer, and works completely in the browser with JavaScript.

Can I see a customer's entire screen?

With Firefly you can only see the web page that the presenter is viewing. This provides a much more private, and secure sharing experience than other screensharing providers.

Does Firefly require downloads?

Most screensharing software requires downloadable plugins or 3rd party software. Firefly requires none of that, and runs completely in the browser with JavaScript.