Firefly's cloud-based collaboration technology was acquired by Pegasystems Inc. in July 2014. Pega's solutions deliver business agility and empower leading organizations to unite customer engagement with the business processes that fulfill a company's promise. Pegasystems leverages its recognized leadership in Business Process Management (BPM) and Multi-Channel Customer Relationship Management (CRM) to give its clients the power to engage customers, simplify operations and Build for Change®.
Pega will continue to offer Firefly as a stand-alone solution as well as unify the technology into its Pega 7 Platform and CRM applications. This will enable organizations to enhance the customer experience and increase employee productivity.