Firefly's cloud-based collaboration technology was acquired by Pegasystems Inc. in July 2014. Pega's solutions deliver business agility and empower leading organizations to unite customer engagement with the business processes that fulfill a company's promise. Pegasystems leverages its recognized leadership in Business Process Management (BPM) and Multi-Channel Customer Relationship Management (CRM) to give its clients the power to engage customers, simplify operations and Build for Change®.
Pega will continue to offer Firefly as a stand-alone solution as well as unify the technology into its Pega 7 Platform and CRM applications. This will enable organizations to enhance the customer experience and increase employee productivity.
Firefly was founded by Dan Shipper and Justin Meltzer, who originally started the company in their dorm room at the University of Pennsylvania. The pair ran the company for 2.5 years prior to being acquired by Pega. They currently lead a team concentrated on Firefly and other collaboration products within Pega.