When your customer needs help with your web app, it's often very difficult to tell what the issue is.
You waste a lot of time asking them to describe the problem they're having instead of actually helping them fix it.
Most annoying of all, it’s often difficult to tell whether they’re actually encountering a bug, or whether they’re having a problem because they’re just not familiar with your interface.
It’s hair-pullingly difficult to describe how to navigate websites remotely.
You end up saying vague things like, “You should see a blue button on the top right of the page that says ‘My Account’. Click it.’”
This wastes valuable time because often your customer DOESN’T see what you’re talking about.
Luckily there’s a solution to all of this.
With traditional screensharing, a rep might have access to a customer's entire computer including browser tabs and personal files. With Firefly, customer reps only have access to the page your customer is seeing. Not their browser and not their computer.
With just a single click, Firefly runs right on your website. Your customers won't have to download any special software or install any plugins - in fact they never leave the page they're on. Firefly is lightweight, fast and incredibly easy.
Install Firefly on the head tag of your website with just one line of code. Initial setup takes 10 minutes or less.
Click here to find out more.
Working behind a firewall or login? Don't worry - Firefly does too. You'll be able to see their screen even if they have stringent security settings.