Cobrowsing is like screen sharing, but it’s limited to the browser and it's lightning fast. With our cobrowsing, a customer representative can connect up to a customer’s browser instantly and show them around the site by highlighting different elements of the page. They can also click links or fill out forms for the customer - all with no downloads or installations for the customer or the rep.
While most screen sharing software allows a rep to see a customer's entire computer, Firefly only shows what's on the customer's web page itself - not other open tabs, and not other open applications - making it much more secure than a traditional solution.
That means it never requires any downloads, installations, plugins, or Java to run. It’s 100% instant.
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Firefly will run on Mac or PC, but it also works if the customer is using an iPhone, iPad or Android device. All with no downloads or installations.
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Our cobrowsing has gone through the same processes that are used to deploy software to security conscious Fortune 100 companies.
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Olark is a live chat company used by over 5,000 small to medium-sized busineses around the world.
In 2012 Olark began to search for a cobrowsing solution to integrate as a feature into their platform. After a thorough hunt, they decided to integrate Firefly into their platform and make it available to all of their 5,000 customers.
They use cobrowsing inside of Olark's platform to quickly diagnose issues, navigate complicated interfaces, and guide customers through the checkout process.
The results have been exciting:
eMoney Advisor is a technology company specializing in wealth-planning software for financial advisors. eMoney's suite of solutions is used by over 7,000 financial advisors at leading financial services firms around the country, including TD Ameritrade, Guardian, LPL, New York Life, Northern Trust, and others.
eMoney integrated Firefly’s cobrowsing technology into their platform to allow their financial advisors to create a high-touch collaborative experience for their clients without having to resort to traditional screen sharing technologies like WebEx or GoToMeeting.
Whether you’re looking to add collaboration to your app, or just want cobrowsing as part of your customer support suite, we have you covered with just a few lines of code.